Prerequisites
- A computer, laptop, tablet or smartphone with internet access (a browser or the MyWebID app), as well as the camera and microphone found in most devices (the camera quality must be good enough to recognise all the details on the ID card)
- A stable internet connection
- A mobile phone that can receive text messages (a TAN will be sent for activation)
- A valid identity document (identity card or passport)
Technical note
You can initiate ID verification from Monday to Sunday between 07:00 and 22:00 (UTC +1).
If you encounter any technical issues, you can contact support@regpit.com by email at any time or open a ticket.
Procedure
First, select the verification method. When you click ‘Start’, you will be redirected to WebID.
Please accept WebID's privacy policy.
You can now start the video call. You may have to wait a few minutes in the queue before a WebID agent answers your call. The agent will then guide you through the process.
Finally, you will need to enter a TAN to end the call. Please have your mobile phone ready for this.
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